Privacy Policy

Drumconner Homes PRIVACY NOTICE

At Drumconner Homes, as our valued customers / resident we take our responsibility of looking after your data seriously and are totally committed to protecting your information and safeguarding your privacy. We take great care to ensure we comply with best professional practice and the law under the terms of the Data Protection Act and the General Data Protection Regulation (GDPR) which is a legal framework that sets guidelines for the collection and processing of personal information of individuals within the European Union (EU). … GDPR came into effect across the EU on May 25, 2018.

We believe we may have data that relates to you and your family/ potential residents / residents needs and where we know we have your home address we will exclude from any marketing / communications when requested. If you think we have your personal data and wish us not to contact you, then please contact Drumconner. and we will amend our records. We will never pass your data on to a third party unless it is for a legitimate business reason as detailed in this policy or we have obtained your consent prior. If at any point you wish to Opt-out of any method we use to share our news and services then please contact Drumconner Homes on 01903 753516 with your details and your preferences.

Nothing makes us happier than being able to share news with you.

1. Information about us

This privacy notice aims to give you information on how Drumconner collects and processes your data through: (a) you entering into an offline contract with us for information on our services; and (b) your use of our website or when you otherwise contact us; (c) your sponsor/ chaplain/ legal representative, requests a trial of our services and provides us with your contact details.

Our website and services are not intended for children and we do not knowingly collect data relating to children.

It is important that you read this privacy policy and are fully aware of how and why we use your data.

Controller

We have a Data Protection Officer who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details:

Full company name: Drumconner Nursing Homes

Name of current data protection officer: Oliver Harper

Postal address: See local care home address.

Changes to the privacy notice and your duty to inform us of changes.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

Our website may include links to other websites. We do not control these web sites and they will have their own privacy statements and may be using tracking tools. When you leave our website we strongly advise you to read each privacy statement and only download from trusted sites.

2. Types of Data we hold:

  • Client name/ carers name
  • Client address / carers address
  • GP Practice address & telephone number
  • GP Practice email.
  • Past medical history
  • Current medical history
  • Legal representative
  • Financial Data – May include bank and payment card details
  • Marketing & communication data includes information on how your family / carers receive marketing from us and communication preference

3. Collection of Data

Information that we currently hold in Drumconner Homes regarding you the customer/ resident has been obtained in the following ways:-

Direct interaction

You may give us your Identity and Contact Data by filling in forms on our website or by corresponding with us by post, phone, and email or otherwise. This includes personal data you provide when you:

  • apply for our services online or through the offices;
  • subscribe to newsletters
  • give us some feedback or any other communications by way of submission by our website forms

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Cookie policy can be found on our website

Disclosures of your personal data

We may have to share your personal data with the parties set out below

Simply pro  (acting as a Data Processor and based in the United Kingdom] who provide website hosting services.

North Star  Limited [acting as a Data Processor and based in the United Kingdom] who provide IT infrastructure and support.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

This info has been obtained through you completing an online web form or contact with our head office or one of our representatives via a visit, phone, and email or in person at a visit.

Drumconner Homes have never bought or sold client information.

We try to ensure that no sensitive data is taken and stored.

4. Using Your Information

Drumconner only use your information in the following ways:-

  • To fulfil contractual obligation to you
  • Send Statements of monies due and a newsletter (invoices)
  • Send a Newsletter (blog links)
  • Post, E-mail, call you with legitimate relevant specific needs of residents
  • Make phone calls to update you.
  • To notify and request monies owed
  • Comply with a legal or regulatory obligation

Generally we request consent as a legal basis for processing your data once you are contracted to our services. You have a right to withdraw consent to marketing/ communication.

We believe we only send information that is related to your connection to our business. Our intention is to ensure that you are made aware of any news that would be relevant to you and those you are looking for / agree to care for, and never to inundate you. Should you ever feel this is not the case then please contact Oliver Harper.

How your Data is Stored

Drumconner holds this information on a computerised system and using an external IT support company who advise on GDPR compliance through  review and monitoring of our systems. We use Firewall and anti-malware and anti-virus software and staff are all aware not to open suspicious e-mail or click on unapproved websites.
Information kept in paper format is kept locked and access is limited to key staff.
Employees and third parties will only process your data on our instructions and have a duty of confidentiality.

We believe we have put in place security measures to prevent your data being lost, accessed or used in an unauthorised way

5. How long is Your Data Stored for?

The data we hold remains on our system and is archived locally, for up to seven years after leaving our care. Once this time period is met, we then permanently delete information from the live system and dispose of paper archives.

The data could be accessed via a backup restore which it kept in-line to satisfy legal, accounting or reporting requirements.

6. Your Rights

You have a right to Opt-out at any point of any part of communications. Please again contact us with your details and let us know your preferences. You also have a right to access a copy of your data and be informed about any data and why we hold it.

We will always aim to update your preferences within a 3 month cycle and this will be recorded on our computer system.

Mailing lists with be checked against our updated preferences and will contain full information of how to Opt out.

E-mails will contain a link to our privacy policy

Tele calls will be screened against our own recorded do not call list.

Our number should be shown to anyone we call.

7. What if you are Unhappy or wish to raise a concern about any way we handle your data?

You can complain initially to our Data Protection Officer : Oliver Harper
who will do their best to resolve the matter. Should you still be unhappy with the outcome, we would like to be given a further opportunity to investigate further. Should you still be unhappy with the outcome you can complain to a Director of the company who would be named to you at the time to expediate your investigation.

This policy is currently and continuously under review. If you feel that we have missed information that you would like included in this policy, please feel free to contact us.

Cookie Policy

What are Cookies?

Cookies are small text files (generally filled with letters and numbers) which the majority of web sites store on your computer or handheld device. These cookies are harmless and cannot cause damage to your computer. Cookies are regularly used to ensure that websites function correctly. Without cookies, website features such as shopping baskets and members’ areas could not work as they do now. Cookies are generally beneficial, making your interaction with websites smoother and much easier.

How we use Cookies

We may use cookies to keep track of what you have logged into or you might be interested in, or to remember you when you come back to our site (for example). We do not store any personal information in these cookies at all, not even in an encrypted form.
Some cookies may also be set by third parties (such as Google) for statistics and to help us improve the services and products we provide to you. None of these cookies collect personal information that would allow anyone to identify individual users of our site. By using our site you give us consent to store cookies on your computer. If you do not wish to consent then you must either disable cookies in your browser/handheld device or refrain from using our site. These cookies enable the function of google analytics. This helps us collect and analyse information such as browser usage, new visitor numbers, and response to new blogs. This information allows us to improve the website and to make information relevant to you.