Drumconner Care Homes Privacy Notice

At Drumconner Care Homes, we take our responsibility for protecting your personal data seriously. We are committed to safeguarding your privacy and ensuring that your information is processed in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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This Privacy Notice explains how we collect, use, store, and protect your personal data when you engage with our services, visit our website, or otherwise communicate with us.

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1. Who We Are

Data Controller: Drumconner Nursing Homes Ltd
Data Protection Officer: Oliver Harper
Contact Address: See relevant care home details below
Contact Number: 01903 753516

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If you have any questions or concerns about your data, please contact our Data Protection Officer.

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2. Types of Data We Collect

We may collect, use, store, and transfer the following types of personal data:

• Resident and carer full name(s)

• Address(es)

• GP and medical contact details

• Past and current medical history

• Legal representatives and next of kin

• Financial information (e.g. bank/payment card details)

• Marketing and communication preferences

• Data collected via our website (IP address, browser data, etc.)

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We do not knowingly collect data relating to children.

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3. How We Collect Your Data

We collect data in the following ways:

• Direct interaction: Through forms, phone, email, or in-person contact.

• Website interactions: Through cookies and other tracking technologies (see Cookie Policy below).

• Third-party representatives: e.g. sponsors, legal guardians, chaplains.

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4. How We Use Your Data

We use your personal data:

• To fulfil our contractual obligations to you or your representative

• To issue statements, invoices, or newsletters

• To communicate relevant updates about care or services

• To comply with legal and regulatory requirements

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We process your data based on the following lawful bases:

• Performance of a contract (care agreement)

• Legal obligation (e.g., compliance with regulations, safeguarding)

• Legitimate interests (e.g., care coordination and service improvement)

• Consent (e.g., marketing and communications)

• Vital interests (e.g., emergencies where life is at risk)

• Public interest in the area of public health (e.g., infection control)

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Special Category Data
We may collect and process sensitive personal data about your health, care needs, religious or philosophical beliefs (where relevant to care), or biometric data for identification. This is done strictly for the purpose of delivering safe, effective, and personalised care in line with our legal obligations and in the public interest.

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You have the right to withdraw consent at any time.

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5. Disclosure of Your Data

We may share your data with:

• North Star Ltd (UK-based IT services provider)

• GoDaddy (domain registration and management service)

• SOHSH Media (marketing agency supporting Drumconner Care Homes)

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These third parties are under contract to protect your data and act only on our instructions.

In safeguarding situations, we may be required to share your data with local authorities, regulators, or law enforcement. This is only done where necessary and lawful.

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We do not sell or trade personal data and do not share it outside the UK unless explicitly stated and compliant with data protection laws.

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6. Data Security

We take all appropriate measures to safeguard your personal data:

• Digital data is stored securely and protected by firewalls, antivirus, and encryption.

• Physical documents are kept locked and access is restricted to authorised staff.

• Staff are trained on GDPR compliance and data security.

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7. Data Retention

We retain your data for up to seven years after your relationship with us ends, in line with legal and regulatory obligations. After this period, your data will be securely deleted or destroyed.

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8. Your Rights

You have the right to:

• Access your personal data

• Correct or update your data

• Request deletion of your data

• Withdraw consent at any time

• Object to or restrict certain types of processing

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Please contact our Data Protection Officer to exercise any of these rights. We aim to respond to all requests within one month.

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9. Complaints

If you are unhappy with how your data is handled:

• Contact our Data Protection Officer (Oliver Harper)

• If unresolved, escalate to a Director

• You can also contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk

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10. Cookies

Our website uses cookies to:

• Improve website functionality

• Track visitor interactions (e.g. Google Analytics)

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Cookies are small data files stored on your device that help our website function effectively. We use cookies for:

• Remembering user preferences

• Website analytics (via Google Analytics)

• Improving user experience

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We do not use cookies to collect personal data or for advertising purposes.

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You can manage or disable cookies via your browser settings. By continuing to use our website, you consent to our use of cookies.

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Drumconner Lancing
13-21 Brighton Road, Lancing, West Sussex, BN15 8RJ
Phone: 01903 753516

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Drumconner Bournemouth
20 Poole Road, Westbourne, Bournemouth, Dorset, BH4 9DR
Phone: 01202 761420